Frequently Asked Questions
Everything you need to know about shopping at Tool Mart.
How long does shipping take for heavy equipment?
Standard shipping for small tools takes 3-5 business days. For heavy machinery or oversized items, delivery typically takes 7-10 business days via our specialized freight partners.
What is your return policy for power tools?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging with all accessories included. Please note that gas-powered equipment cannot be returned once fueled.
Do my tools come with a warranty?
Yes, all power tools sold at Tool Mart include a minimum one-year manufacturer warranty. We also offer extended protection plans for purchase at checkout.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger equipment purchases.
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for bulk orders and professional contractors. Please contact our Pro Sales team directly to set up a trade account.